SETUP GUIDE

Install MosVPN on your device

Pick your device to get the right download link and follow the steps in order. It usually takes 2 to 4 minutes.

Choose your device Already installed? Check the connection

Only download MosVPN from the official links below.

  1. Download
  2. Connect
  3. Check

Which device are you using?

Choose your operating system to see the download link and the steps that match it.

iPhone & iPad

iOS 15+ · About 3 minutes

Before you start

  • The internet works while MosVPN is off.
  • You already have a MosVPN account.
  • Your device meets the system version listed above.
  • You are downloading from the official source.

A work or school machine? The device may not allow new VPN configurations. Ask your administrator before changing system settings.

  1. Step 1

    Download MosVPN

    Tap Get it on TestFlight. If TestFlight is not installed yet, the App Store walks you through installing it first.

    Get it on TestFlight

    You should see: MosVPN appears in your TestFlight list.

  2. Step 2

    Install the app

    In TestFlight, tap Install, then open MosVPN.

    You should see: The MosVPN icon on your home screen.

  3. Step 3

    Sign in

    Enter the email and password of your MosVPN account.

    You should see: A home screen with a connect button.

  4. Step 4

    Allow the VPN and connect

    Tap Connect. When iOS asks to add a VPN configuration, choose Allow and confirm with Face ID or your passcode.

    You should see: MosVPN reads Connected and iOS shows the VPN indicator.

  5. Step 5

    Check the connection

    Look up your public IP, then open the app or site you actually need.

    Your public IP is the internet address websites can see. It should change once MosVPN connects.

    You should see: Your public IP differs from the one before you connected.

Guide with screenshotsDownload source: Apple TestFlight

Android

Android 8+ · About 2 minutes

Before you start

  • The internet works while MosVPN is off.
  • You already have a MosVPN account.
  • Your device meets the system version listed above.
  • You are downloading from the official source.

A work or school machine? The device may not allow new VPN configurations. Ask your administrator before changing system settings.

  1. Step 1

    Download MosVPN

    Try Google Play first. If your device does not have Google Play, use only the official APK linked from MosVPN.

    Get it on Google PlayDownload the official APK

    You should see: The MosVPN app page or the official installer file.

  2. Step 2

    Install the app

    Tap Install and wait for it to finish.

    You should see: The MosVPN icon in your app list.

  3. Step 3

    Sign in

    Open MosVPN, then enter your account email and password.

    You should see: A home screen with a connect button.

  4. Step 4

    Allow the VPN and connect

    Tap Connect, then OK when Android asks to create a VPN connection. Allow background activity if your phone asks for it.

    You should see: MosVPN reads Connected and the status bar shows a VPN icon.

  5. Step 5

    Check the connection

    Check your IP, open an ordinary website, then try the app you need. Lock the screen for a few minutes to confirm the tunnel holds.

    Your public IP is the internet address websites can see. It should change once MosVPN connects.

    You should see: The IP changed and the connection survives a locked screen.

Guide with screenshotsDownload source: Google Play, or the official MosVPN APK

Windows

Windows 10/11, 64-bit · About 4 minutes

Before you start

  • The internet works while MosVPN is off.
  • You already have a MosVPN account.
  • Your device meets the system version listed above.
  • You are downloading from the official source.

A work or school machine? The device may not allow new VPN configurations. Ask your administrator before changing system settings.

  1. Step 1

    Download MosVPN

    Click Download for Windows to get mosvpn.exe from the official page.

    Download for Windows

    You should see: The mosvpn.exe file in your Downloads folder.

  2. Step 2

    Install the app

    Open the file you downloaded and follow the installer. Answer Yes if Windows asks for administrator rights. You do not need to disable Windows Defender.

    You should see: MosVPN appears in the Start menu.

  3. Step 3

    Sign in

    Open MosVPN and sign in with your account.

    You should see: A home screen with a connect button.

  4. Step 4

    Allow the VPN and connect

    Click Connect and wait for the status to read Connected. Approve the VPN prompt if Windows shows one.

    You should see: MosVPN reads Connected.

  5. Step 5

    Check the connection

    Check your IP, open an ordinary website, then try the app you need.

    Your public IP is the internet address websites can see. It should change once MosVPN connects.

    You should see: Your public IP differs from the one before you connected.

Guide with screenshotsDownload source: The mosvpn.exe installer from MosVPN

macOS

macOS 12+ · About 4 minutes

Before you start

  • The internet works while MosVPN is off.
  • You already have a MosVPN account.
  • Your device meets the system version listed above.
  • You are downloading from the official source.

A work or school machine? The device may not allow new VPN configurations. Ask your administrator before changing system settings.

  1. Step 1

    Download MosVPN

    Click Download for macOS to get mosvpn.dmg. The build supports both Intel and Apple Silicon machines.

    Download for macOS

    You should see: The mosvpn.dmg file in your Downloads folder.

  2. Step 2

    Install the app

    Open the DMG, then drag MosVPN into the Applications folder. If macOS asks for confirmation on first launch, follow the prompt in System Settings.

    You should see: MosVPN inside your Applications folder.

  3. Step 3

    Sign in

    Open MosVPN and sign in with your account.

    You should see: A home screen with a connect button.

  4. Step 4

    Allow the VPN and connect

    Click Connect. When macOS asks to add a VPN configuration, approve it and authenticate if the system asks.

    You should see: MosVPN reads Connected.

  5. Step 5

    Check the connection

    Check your IP, open an ordinary website, then try the app you need.

    Your public IP is the internet address websites can see. It should change once MosVPN connects.

    You should see: Your public IP differs from the one before you connected.

Guide with screenshotsDownload source: The mosvpn.dmg installer from MosVPN

Check after connecting

Work through these in order. Each line is something you can observe, not a feeling.

  • 1MosVPN reads Connected.
  • 2Your public IP has changed.
  • 3An ordinary website still opens.
  • 4The app you need works.
  • 5The connection holds after a few minutes or a locked screen.

The VPN badge only says the system created a tunnel. Check the IP and run a real task to confirm where your traffic goes.

If it will not connect

Answer the first question before anything else. Change one thing at a time so you know what worked.

Turn MosVPN off. Does the internet work normally?

  • No

    Fix Wi-Fi or mobile data first. MosVPN cannot work while the underlying network is down.

  • Yes

    Close other VPN apps, turn on automatic date and time, reopen MosVPN and try connecting once more.

MosVPN says connected but the IP has not changed?

Check the system VPN permission, disconnect and reconnect, then restart the app.

The IP changed but only one app fails?

Close and reopen that app, check its network permission, and try the web version if there is one.

Still stuck?

Message support and include these four details so nobody has to ask twice.

  • Device model and system version
  • Whether you are on Wi-Fi or mobile data
  • The server you selected and when the error happened
  • A screenshot of the error with personal data hidden

Never send passwords, one-time codes or card details.

Message support on Telegram Message support on Zalo

Frequently asked questions

Can I use the same installer on every device?

No. iOS uses TestFlight, Android uses Google Play or the official APK, Windows uses an .exe and macOS uses a .dmg.

Why does the system ask for VPN permission?

The client needs operating-system approval to create a VPN interface or configuration. Confirm that MosVPN is the app making the expected request.

How can I confirm the installation worked?

Compare the public IP before and after connecting, then open ordinary sites and the specific service you need.

What should I test when MosVPN works on Wi-Fi but not mobile data?

Verify the mobile connection without a VPN, then repeat the same configuration and task. Note the network type and the time and share them with support rather than changing several settings at once.

What information must never be sent to support?

Do not send passwords, one-time codes, full card details or private configuration keys. Redact personal notifications from screenshots.

REFERENCES

Reviewed sources

The date shown is the last time the source was checked.

Install MosVPN on the right platform

Choose your device, use the official download and verify the public IP after the system grants access.

Start with iPhone